2023-04-19 Jobs, Forms loading slowly or not loading

Issue: For some customers, jobs and forms are loading slowly or are not loading at all. 

Summary: For some customers, jobs and forms load very slowly or not at all on the Jobs List, Forms List, and Schedule View screens in the web app. In some cases, jobs load but the details about locations and service providers do not. The same behaviour is seen on the mobile app.

Status: Resolved
Last Update: April 19, 2023 1:35 PM (MT)
Date Resolved: April 19, 2023 12:15 PM (MT)
Date Discovered: April 19, 2023 10:10 AM (MT)
No longer required
Performance restored, no action required by users
April 19, 2023 12:15 PM (MT) - Performance restored for all customers
April 19, 2023 11:29 AM (MT) - Performance restored for some customers, challenges still occurring for others 
April 19, 2023 10:35 AM (MT) - Changes made to address performance  
April 19, 2023 10:19 AM (MT) - Issue identified