Issue: When cloning a job via the mobile app (v2.4.0), the Service Provider appears to be assigned but is not saved on submit.
Summary: When an existing job is cloned via the mobile app (v2.4.0), the Service Provider is copied into the Assign To field but, when a person submits, the Service Provider is not saved. Instead, the job is in a "Requested" status meaning the Service Provider cannot see the job and is not notified that the job has been requested.
Status: Resolved
Last Update: August 8, 2023 2:00 PM
Date Resolved: August 8, 2023
Date Discovered: August 4, 2023
Workaround
1. Clone the job in the mobile app and complete fields as normal.
2. Submit the job. You will see the job status as "Requested."
3. Re-open the job and assign to the Service Provider desired.
4. Save changes. The job status changes to "Assigned to Service Provider."
Resolution
A bug fix has been included in v2.4.1 (released on August 8, 2023).
Updates
August 8, 2023 10:11 AM MT - New version (2.4.1) released to app stores and can be downloaded.
August 4, 2023 2:45 PM MT - Fix in testing. Will deploy after long weekend to ensure support resources are available.
August 4, 2023 10:11 AM MT - Workaround identified and work begun on fix.
August 4, 2023 8:00 AM MT - Issue first reported