2022-10-11 Analytics Outage

Issue: The IronSight Analytics service is unavailable to view dashboards and charts.

Summary: The outage occurred around 11am MT and was resolved just before 1:30pm MT. Users who attempt to access dashboards were shown this screen:

This did not affect other IronSight services such as Dispatch Hub or Forms.

Status: Resolved
Last Update: October 11, 2022 1:25PM
Date Resolved: October 11, 2022 1:25PM
Date Discovered: October 11, 2022
None available
Service restored as of 1:25PM. Underlying cause was a synchronization issue with the data warehouse used for reporting.
October 11, 2022 1:25PM - Service has been restored.
October 11, 2022 11:29AM - Team is working to restore the service.
October 11, 2022 11:05AM - Outage first identified.