When using the IronSight app to complete jobs, it's strongly recommended that you reload the data in your mobile app at the start of each workday. This ensures that any changes to jobs and the data within them is up to date in your app before heading out into the field where service may be hit or miss.
Examples of partially loaded data:
- seeing 'Unknown' on locations, resource types, activity names or other fields
- mismatched info from desktop to mobile
If you're noticing problems with your app not fully loading data here are some tips for troubleshooting:
Why am I seeing mismatched data with the Dispatch Hub jobs or 'unknown location/activity' in the app?
This might be happening because the app is using cached (stored) data from your last session instead of updating with the newest info.
To resolve this, try force closing the app and reopening it, OR if in a place with Wifi; you can also try logging out and logging back in.
How can I force close (AKA kill the app) and reopen the app?
For Android Users:
Open the recent apps menu by tapping the ||| button at the bottom of your screen. Swipe up on the IronSight app to close it completely, then reopen it from your device's app icon.
For Apple Users:
From your home screen, swipe up to view all open apps. Find the IronSight app in the list, swipe up on it to close it, then reopen the app from your home screen.
Here is a link to a resource with more information on force-closing your app.
https://support.apple.com/en-ca/109359
How do I ensure that the information in the app be updated in real time?
If you had left IronSight backgrounded overnight, Force Close and reopen it at the start of your next workday to ensure you aren't looking at stale data.
While the app is designed to pull fresh data when there is something new that triggers a sync to your device, if you're in poor service, it may not always load properly. Knowing how to rectify will be the best way to ensure you don't run into problems in the field.
What should I do if I’m still experiencing issues?
If the issue continues even after trying the steps above, please don’t hesitate to reach out to the Helpdesk with as much detail as you can include, such as your device type, what you’ve already tried, and any error messages you’ve seen. We’ll be happy to help you out!
This FAQ should help address common concerns related to the app data loading issues. If you have additional questions, please don’t hesitate to reach out to us!