Issue: IronSight platform outage
Summary: The IronSight platform experienced an outage around 8am MT that has affected users in one of three ways: slow performance, cannot access forms or jobs (appears as a blue spinner), cannot login or work in the platform.
Status: Open
Last Update: October 25, 2022 10:06AM
Date Resolved: October 25, 2022
Date Discovered: October 25, 2022
Workaround
No longer required
Resolution
Full service has been restored. For users experiencing problems loading information on the web app, please log out, refresh, and log back in.
Updates
October 25, 2022 10:06AM - Service has been restored for all users. Users experiencing problems loading information on the web app are encouraged to log out, refresh, and log back in.
October 25, 2022 09:48AM - Service has been restored for the majority of users. Some users are experiencing issues with locations not loading in tenants which is being actively investigated.
October 25, 2022 08:58AM - Team determining root cause of performance issues for remaining users.
October 25, 2022 08:14AM - Partial restore of platform performance for some users. Others continue to be affected by slow loading jobs/forms or unable to login.
October 25, 2022 08:01AM - Slowdown in platform performance reported by users.