Mobile FAQ
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      3. Mobile FAQ

      Mobile App FAQs

      Where can I download the mobile app?

      What countries is the mobile app available for download?

      • Canada
      • Mexico
      • United States of America

      Does IronSight's mobile app work offline?

      • Yes. Users can view jobs, chats, locations, etc. while offline. However, an internet connection is needed to send or receive updated information.

      What devices are supported?

      How do I know my jobs are up to date in the app?

       
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      Why can't I grant permissions for Motion and Fitness?

      There's a global setting for Motion and Fitness that may need to be enabled. Check this by following these steps:

      For iOS:

      1. Go to your phone's Settings.

      2. Click on Privacy & Security.

      3. Click on Motion & Fitness.

      4. Confirm that the Fitness Tracking toggle is turned on. If not, toggle it on.

      5. Kill and re-open IronSight.

      6. Clicking on "Grant permissions" should now work.

      For Android:

      1. Go to your phone's Settings app.
      2. Tap Apps & notifications for IronSight .
      3. Tap Permissions Physical activity.
      4. Click Allow.

      5. Kill and re-open IronSight.

      6. Clicking on "Grant permissions" should now work.

      Something's wrong with the mobile app, but I'm not sure what. What can I try?

      • Try killing the app and reopening it

      • If this doesn't help, try logging out of the app, killing it, the logging back in

      • If the issue persists, please contact us directly at support@ironsight.app

      Why am I not getting notifications?

      • Make sure notifications are turned on for IronSight in your device's settings. For details on how to do this, see the Notifications User Guide.