IronSight for Field Workers
      Back to home
      1. Support Resources
      2. IronSight for Field Workers

      Operator User Guide

      An overview of the entire IronSight App for workers out in the field completing jobs that have been assigned to them.

      After Setting up the IronSight App, this guide will walk you through all the ways you may use the app.

      Going on Duty

      • Log In to IronSight
      • Tap the blue Go on duty button
      • Tap on your resource for the day
      • Preview jobs assigned and tap on them to open them
      • By default, overdue jobs will appear on top, followed by today's jobs
      • Tap on the back arrow at the top to see all job groups
      • Pull down on the screen to refresh the jobs list
      Operator Guide 1-png



      Starting and Completing Jobs

      When you have a job to complete, you will see it in your jobs list.  Follow these steps to start and complete a job: 

      • Tap on a job to open it
      • Review job details by scrolling through the page top to bottom
      • When ready, tap the blue Start button near the top of the job page
      • Now you can minimize the app, and proceed with completing the work outside your mobile device
      • Reopen the app to do any of the following: 
        • Add a comment on the job by scrolling to the Activity section at the bottom and tapping + comment
        • Review location details by tapping the blue arrow icon beside the location(s) in the job
        • Pause the job if taking a long break, or will resume at another time.
        • Edit details about the job
        • Add attachments to the job
          • Photos or Files:  scroll to the attachments section then tap the add photo/file button
          • Optional Forms: scroll to the attachments section then tap the form icon to search forms
        • Complete a required job form (if applicable) by tapping the blue Fill out Form button near the top of the job
        • When the job is complete, slide the Complete button to complete the job.

      Notifications and Alerts

      You can expect notifications for the following actions on jobs assigned to your resource: 

      • Job requested
      • Job schedule changed
      • Job seen by dispatcher
      • Comment added
      • Message Sent
      • Job activated
      • Job cancelled
      • Job completed
      • Cost center updated
      • Customer updated
      • Destination updated
      • Details updated
      •  Division updated
      • Inventory updated
      • Priority updated
      • Job scheduled to unit
      • Job unassigned from unit
      		 MicrosoftTeams-image (24)

       

      Using IronSight outside of Cell Service

      IronSight will work in and out of cell service.  Here are some details about how that works, and how you can ensure your job information saves properly.  Here are some do's and don'ts:

      Do's Dont's 
      • Do log in and go on duty while in good service
        • All data will be loaded and stored in temporary memory until you log out again
      • Do proceed with completing the job and adding details even when outside service area's. 
        • The system will save your changes to temporary memory, and upload them to IronSight when you enter service again later.  
      • Do minimize the app when you aren't looking at it
      • Don't kill the app when you are out of service 
      • Don't log out or close the app.
        • Doing so will clear all the memory from your device and your job updates may not save.
      • Don't try to log in while outside service area's
        • The data you need will fail to load

        Going Off Duty and Logging Out

        When you have finished your work day, you can go off duty to stop the location tracking.

        • Complete or pause all jobs you are active on
        • At the bottom of the screen tap X to go off duty
        • To log out, tap the More icon at the bottom right side of the screen
        • Log out
          • If Logout is greyed out, you may still be on an active job or "on duty" in your resource and must complete/pause a job and go off duty before you can log out.

        Operator Guide 2-1

        Line Items

        Add applicable line items to the job and specify quantities. If the desired line item is not in the drop-down menu, you may create a new one by simply typing it in. 

         If no line items need to be added, simply hit the “x” on the top right-hand corner. You may add line items at any point until the job has been submitted for approval.