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Operator User Guide

An overview of the entire IronSight App for workers out in the field completing jobs that have been assigned to them.

After Setting up the IronSight App, this guide will walk you through all the ways you may use the app.

Table of Contents

Going on Duty

  • Log In to IronSight
  • Tap the blue Go on duty button
  • Tap on your resource for the day
  • Preview jobs assigned and tap on them to open them
  • By default, overdue jobs will appear on top, followed by today's jobs
  • Tap on the back arrow at the top to see all job groups
  • Pull down on the screen to refresh the jobs list

Click on the arrow to see all job groups. Overdue jobs are always shown on top.

Starting and Completing Jobs

When you have a job to complete, you will see it in your jobs list.  Follow these steps to start and complete a job: 

  • Tap on a job to open it
  • Review job details by scrolling through the page top to bottom
  • Tap on the name of a location at any time to view directions, GPS coordinates, and other site details
  • When ready, tap the blue Start button near the top of the job page
  • Now you can minimize the app, and proceed with completing the work outside your mobile device
  • Reopen the app to do any of the following: 
    • Add a comment on the job by scrolling to the Activity section at the bottom and tapping + comment
    • Review location details by tapping the name of the location(s) in the job
    • Pause the job if taking a long break, or will resume at another time.
    • Edit details about the job
      • Photos or Files:  scroll to the attachments section then tap the add photo/file button
      • Optional Forms: scroll to the attachments section then tap the form icon to search formsAdd attachments to the job
  • Confirm your pickup and dropoff when you arrive at each location (see Confirming Pickup and Dropoff below)
  • Complete a required job form (if applicable) by tapping the blue Fill out Form button near the top of the job
  • When the job is complete, slide the Complete button to complete the job.

 Confirming Pickup and Dropoff

This is a nwe step in the job and its enable in some activities. Operators must now confirm the pickup and dropoff for every stop on a job.

Some jobs include multiple stops. The job screen shows your progress toward completing all of them (for example, “2 of 2 remaining”).

When you arrive at a pickup or dropoff location, follow these steps:

  1. On the job screen, tap the Confirm pickup (or Confirm dropoff) button
  2. Review the location, item, and quantity shown on the confirmation screen
  3. If everything is correct, tap Confirm
  4. If something needs to change — the location, item, or quantity — tap Edit to update the details before confirming
  5. If you are unable to complete the pickup or dropoff, tap Skip and enter a required reason for skipping it

If the app is unable to confirm that you are at the requested location, you will see a warning message and be asked to confirm the correct location manually before continuing.

Line Items

Add applicable line items to the job and specify quantities. If the desired line item is not in the drop-down menu, you may create a new one by simply typing it in. 

 If no line items need to be added, simply hit the “x” on the top right-hand corner. You may add line items at any point until the job has been submitted for approval. 

Notifications and Alerts

You can expect notifications for the following actions on jobs assigned to your resource: 

  • Job requested
  • Job schedule changed
  • Job seen by dispatcher
  • Comment added
  • Message Sent
  • Job activated
  • Job cancelled
  • Job completed
  • Cost center updated
  • Customer updated
  • Destination updated
  • Details updated
  •  Division updated
  • Inventory updated
  • Priority updated
  • Job scheduled to unit
  • Job unassigned from unit
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Using IronSight outside of Cell Service

IronSight will work in and out of cell service.  Here are some details about how that works, and how you can ensure your job information saves properly.  Here are some do's and don'ts:

Do's Dont's 
  • Do log in and go on duty while in good service
    • All data will be loaded and stored in temporary memory until you log out again
  • Do proceed with completing the job and adding details even when outside service area's. 
    • The system will save your changes to temporary memory, and upload them to IronSight when you enter service again later.  
  • Do minimize the app when you aren't looking at it
  • Don't kill the app when you are out of service 
  • Don't log out or close the app.
    • Doing so will clear all the memory from your device and your job updates may not save.
  • Don't try to log in while outside service area's
    • The data you need will fail to load

    Going Off Duty and Logging Out

    When you have finished your work day, you can go off duty to stop the location tracking.

    1. Complete or pause all jobs you are active on
    2. At the bottom of the screen tap X to go off duty

      If you still have an active job, IronSight will now prompt you with a “Before you go...” screen asking you to pause or complete it before you can go off duty.

    3. Tap Pause Job (or complete the job) for each active job listed

    4. Once all jobs are paused or completed, tap Go off duty to stop GPS tracking

    5. To log out, tap the More icon at the bottom right side of the screen
    6. Log out



    Frequently Asked Questions

    1. What to do when data is not loading in areas with poor service? 

    When working in areas with poor cell service, you may experience issues such as jobs loading indefinitely and delays in form submissions that do not sync right away. This behavior is expected in low-service zones. To resolve these issues, drivers should follow these steps:

    - Start their shift by going on duty in IronSight while connected to the internet (e.g., at home or in the shop).

    - Check their jobs list to ensure all data has fully loaded before heading into the field.

    - Minimize the app throughout the day instead of closing it.

    To minimize the app:

    - For Android: Tap the circle button at the bottom of the screen or lock the phone. To return to the app, click the ||| to view all open apps, and IronSight will be available there.

    - For Apple: Press the home button or lock the home screen. To reopen the app, swipe up from the bottom of the screen, and IronSight will appear under open apps. Minimizing the app allows drivers to continue working on pre-loaded jobs, and any changes made that can’t sync immediately will automatically sync when they regain better service.

    2. What happens to changes that aren't synced?

    Changes that are not synced will automatically update to the cloud when drivers enter an area with better service, at which point the sync banner will disappear. If drivers are in the habit of fully closing the app, they may encounter issues where data gets stuck and doesn't sync. Following the steps outlined previously will help improve this situation. For additional details on how the app functions offline, please refer to the guide on 'Offline Capabilities.'