IronSight for Field Workers
      Back to home
      1. Support Resources
      2. IronSight for Field Workers

      Working offline, with poor internet service

      Learn more about how IronSight supports you in the field with offline capabilities

      When you log in to IronSight, your sessions will last indefinitely, meaning you do not need to log out - ever.   

      Staying logged in is recommended for optimal experience for mobile app users.

      Updating and completing jobs in bad service area's:

      If you're on the job and exit service area's, not to worry, IronSight is offline capable - meaning it will remember what you do and load it to the cloud database when you re-enter service.   

      • Continue to work as usual but do not log out, or kill/close the app.
      • You can proceed with many things you would normally need to do, including:
        • Adding files/photos to jobs
        • Filling out forms
        • Pausing and Completing jobs
        • Changes you make are stored in your mobile devices memory until you reenter service. 
        • You'll know this is happening because of the banner that appears on the job as pictured here
      		 Pending updates

       

      Initial log in to load Data:

      Upon log in, the system will attempt to load all of the following data which is needed to complete or request jobs: 

      • Locations, location types, location colors
      • Companies, users, resource types, tasks, inventories & units
      • Forms & form submissions
      • Jobs
      • Divisions, cost centers, tags, chats
      • Map center point

      If Jobs or Form Submissions fail to load, you will see a banner stating "tried to load" and the system will automatically try again when you move to better service.


      If anything else on the above list fails to load, the system will try again automatically when service is better but you won't know it has happened.  You would end up seeing blanks or "unknown" where data should be: 

      • Empty dropdown fields when trying to create new jobs or fill out forms
      • Jobs/Forms with information that says "unknown location/division/resource/user/resource type and so on
      • If you see those things, don't log out, try to find better service.

      Logging Out

      When you log out, all data is erased from your device memory, and will need to be reloaded when you log back in next time. 

      Make sure you only log out when you won't need to access IronSight again for a while.

      Here are some do's and don'ts when you have bad service: 

      Do's

      		 Dont's 
      • Do log in and go on duty while in good service
        • All data will be loaded and stored in temporary memory until you log out again
      • Do proceed with completing the job and adding details even when outside service area's. 
        • The system will save your changes to temporary memory, and upload them to IronSight when you enter service again later.  
      • Do minimize the app when you aren't looking at it
      • Don't kill the app when you are out of service 
      • Don't log out or close the app.
        • Doing so will clear all the memory from your device and your job updates may not save.
      • Don't try to log in while outside service area's
        • The data you need will fail to load

      Not sure if you have strong internet service?

      Having some cell service for texting or calling does not mean you have the internet needed to load IronSight's data. 

      Here's how you can check if you have strong service:

      • Open an internet browser and try to load a website you’ve never loaded before (common sites you visit could still load for you due to system memory/cache
      • If it loads, IronSight should load all data too
      • If it does not load, you will need to find better service before you can log back in to IronSight and download all data.